Common Queries

The Info You’re After

How do I order?

Select the product, read the description and dimensions carefully, add to cart and proceed to check out.

When will you ship my order?

Once we receive your order, we start working on it right away! All orders are subject to verification and approval and may take up to 48 business hours to process before shipping. FOR PAID ORDERS, Please don’t forget to send us a copy of your payment through Instagram, Email badasstotegirl@gmail.com or Facebook. Please note that we do not process, ship or deliver orders on weekends and special/non-working holidays.

NEW SHIPPING SCHEDULE ( COVID 19)

Shipment is every TUESDAY only.

Payment cut off for:

MONDAY -10am​

Metro Manila (3-5 business days)

Calabarzon (5-7 business days)

Provincial (7-15 business days)

WE DON'T ACCEPT RUSH ORDERS.

What payment methods do you accept?

We accept payments via PayPal, BDO, (Bank and Mobile Transfer)

GCash and PayMaya. We don’t accept COD (Cash On Delivery) at the moment.

After placing your order, kindly wait for a billing summary to be sent via email within 24hrs. All payment details are also included in the summary.

Note: To secure your reservation, we highly advise you to deposit/transfer your payment immediately and send us the payment confirmation (e.g. photo of the deposit slip), together with your name, via Instagram, Facebook, or email.

Can I make changes to my order after it’s been placed?

Orders are processed instantly upon checkout. Should you change your mind, please contact us (name, contact no., email and order no.) via email - badasstotegirl@gmail.com right away.
Please note that this is still subject to availability.

What courier company do you use?

We use Fifth Express for Metro Manila and LBC for Provincial addresses. Orders outside the Philippines will be sent via FedEx.

What countries do you deliver to?

See the complete list here.

Do I have to pay for customs and import charges?

Depending on the country and its policies, the shipping costs only cover the actual shipping courier charges, insurance surcharges and applicable local taxes from our headquarters origin. Please note that all deliveries may be subject to local import taxes, which are your responsibility where they apply.

Do you give discount for bulk order?

We do not offer major discounts on a bulk order, all prices are fixed unless there is an ongoing promotion.

Can I change my shipping address?


We may be able to adjust the address on your order within a short window. Please review the information thoroughly during checkout and on your confirmation email. If you see an error, please reach out to badasstotegirl@gmail.com as soon as possible.

What if I received the wrong item in my shipment?

Don’t worry! We’ll make it right. If you receive an incorrect item in your shipment, please email badasstotegirl@gmail.com as soon as possible.

Can we have it customized?

We don't customize our totes. We made it plain so you can decorate it the way you want it.

Product care

Canvas

Nearly all of our Canvas products are hand washable, with the exception of bags with hardware (such as top zip closures), which should be spot cleaned. Since heat can be damaging to the integrity of the fabric, we recommend line drying, as it is more gentle (and better for the environment!) and please avoid wringing after washing, hang it dry!

Where are your bags manufactured?

Badass Tote Girl is locally made at our workshop in Marikina, Philippines. We love to support the livelihood of our local bagmakers.

Do you have resellers?

We do our best to keep our brand genuine so we only sell them online.

 
 

Returns

  • All returned items must be processed within (7) days upon purchase. Keep your Sales Invoice or any proof of purchase so we can accommodate your return.

  • All returned items, whether for refund or exchange, must be in new, unworn condition. Badass Tote Girl  reserves the right to determine whether it is defective or caused by normal wear and tear. Items damaged as a result of normal wear and tear will not be accepted and/or accommodated.

  • Badass Tote Girl strictly implements no valid proof of purchase (Sales Invoice, and the like) and/or payment (PayPal confirmation, Bank Transfer confirmation), no transaction. The customer must also present a valid ID along with the proof of purchase/payment. 

  • Merchandise must include its corresponding tag and all original packaging materials.

  • Badass Tote Girl will not cover any shipping expenses for returns and exchanges. Should the customer choose to have the replacement shipped within or outside Metro Manila, the customer will shoulder further shipping expenses.

  • The management reserves the right to limit returns or exchanges if the customer fails to fully comply with the provided terms and conditions.

©2018 by Badass Tote Girl.